Privacy Policy & Data Protection
At gb99bet, we are committed to safeguarding the personal information of every user on our platform. This Privacy Policy explains what data we collect, how we use it, and the rights you hold as a registered member in Bangladesh.
Last Updated: 1 January 2026 | This policy applies to all users of gb99bet, including users based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh.
Information We Collect
gb99bet collects personal information from users at various stages of their interaction with the platform — from the moment of account registration through to ongoing use of casino games, sports betting, and financial transactions. The categories of information we collect are described below.
Information You Provide Directly
When you register an account on gb99bet, you are required to provide certain personal details to create a verified profile. This information includes:
- Identity Information: Full legal name, date of birth, nationality, and National ID number or passport number (required for KYC verification).
- Contact Information: Email address and Bangladeshi mobile phone number.
- Account Credentials: Username and encrypted password (we do not store passwords in plain text).
- Financial Information: Details of your preferred payment method, including bKash wallet number, Nagad number, Rocket number, Upay account, or bank account details for Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and other supported institutions. Card details (Visa, Mastercard) are handled via encrypted payment gateways and are not stored on our servers.
- KYC Documents: Scanned copies or photographs of identity documents such as National ID cards, passports, or utility bills submitted for account verification.
Information Collected Automatically
When you access gb99bet, our platform automatically collects certain technical and behavioural data to ensure service quality, security, and a personalised experience:
- Device & Browser Data: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, and screen resolution.
- Usage Data: Pages visited, session duration, games played, betting history, wager amounts, win/loss records, and navigation paths within the platform.
- Location Data: Approximate geographic location derived from your IP address (used for compliance screening — gb99bet does not collect GPS-level location data).
- Communication Records: Records of live chat sessions, support emails, and any other correspondence between you and the gb99bet support team.
Information from Third Parties
In limited circumstances, gb99bet may receive information about you from third parties, including payment processors (to confirm transaction status), identity verification service providers (to assist with KYC), and fraud detection partners (to flag unusual account activity). Such third-party data is used solely for the purposes described in this Privacy Policy.
- Identity & KYC documents
- Contact details (email, mobile)
- Payment & financial information
- Device & browser data
- Gameplay & betting history
- Approximate IP-based location
- Support communications
How We Use Your Data
gb99bet uses the personal information we collect for the following specific and legitimate purposes. We do not use your data for purposes beyond those described here without first obtaining your explicit consent or as otherwise required by applicable law.
Account Management & Service Delivery
Your personal data is used to create and maintain your registered account on gb99bet, authenticate your identity when you log in, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and deliver the casino games, sports betting services, and promotional offers you request. Without processing your personal data for these purposes, we cannot provide you with access to the platform.
Identity Verification & Compliance
We are obligated to verify the identity and age of all registered users before processing withdrawal requests. Your KYC documents and identity information are used to confirm that you are at least 18 years of age and that your account details are accurate. This process also helps gb99bet screen against fraud, money laundering, and the use of stolen payment credentials.
Customer Support
When you contact the gb99bet support team via live chat or email at support@gb99bet, we use your account information and communication records to identify your account, understand the nature of your query, and provide an accurate and timely response. Support communications may be retained for quality assurance and staff training purposes.
Personalisation & Platform Improvement
Usage data and gameplay history are analysed to personalise the games and promotions displayed to you, improve the overall platform experience, identify and fix bugs, optimise page load speeds, and develop new features. This analysis is conducted in aggregate where possible and is not used to make legally significant automated decisions about individual users.
Security & Fraud Prevention
Device data, IP addresses, and behavioural data are used to detect suspicious login attempts, identify duplicate accounts, flag unusual betting patterns, and prevent bonus abuse. If fraud is detected or suspected, gb99bet may suspend an account and share relevant data with payment processors or, where required, with law enforcement authorities.
Marketing Communications
With your consent, gb99bet may send you promotional emails or SMS notifications about bonuses, seasonal offers (such as those tied to BPL, IPL, Eid, or Pohela Boishakh), new game launches, and platform updates. You may opt out of marketing communications at any time by following the unsubscribe link in any email or by contacting support. Opting out of marketing does not affect transactional communications such as deposit confirmations or withdrawal notifications.
- Account creation & management
- Processing deposits & withdrawals
- KYC identity verification
- Customer support delivery
- Platform personalisation
- Security & fraud prevention
- Marketing (with consent only)
Opt Out Anytime. You can withdraw consent for marketing communications at any time. Simply contact support@gb99bet or use the unsubscribe link in any promotional email.
Legal Basis for Processing
gb99bet processes your personal data only where a valid legal basis exists for doing so. The legal bases on which we rely are as follows:
- Contractual Necessity: Processing your identity information, payment details, and account data is necessary to fulfil the contract between you and gb99bet (i.e., to provide you with platform access, process wagers, and execute deposits and withdrawals).
- Legal Obligation: Processing your KYC documents and transaction data is necessary to comply with our obligations under applicable anti-money laundering standards and age verification requirements.
- Legitimate Interests: We process device data, IP addresses, and behavioural usage data to protect the security and integrity of the platform, prevent fraud, and improve our services. We have assessed that these legitimate interests are not outweighed by your privacy rights.
- Consent: We process your contact information for direct marketing communications only where you have given explicit, informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.
- Contractual necessity
- Legal compliance obligations
- Legitimate business interests
- Your explicit consent (marketing)
Data Sharing & Disclosure
gb99bet does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We share user data only in the limited circumstances described in this section, and only to the extent necessary to fulfil the relevant purpose.
Service Providers & Processors
We work with carefully selected third-party service providers who process data on our behalf under contractual data processing agreements. These providers include:
- Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to process deposits and withdrawals securely.
- Identity Verification Partners: Third-party KYC providers who assist in verifying user identity documents.
- Game Content Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who may receive anonymised game session data to deliver their content on our platform.
- Fraud & Security Partners: Providers of fraud detection and anti-bot technology who analyse behavioural signals and device fingerprints.
- Infrastructure Providers: Cloud hosting and CDN providers who store platform data and ensure availability of the service.
Legal & Regulatory Disclosures
gb99bet may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by law, or where disclosure is necessary to protect the rights, property, or safety of gb99bet, its users, or the public.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of gb99bet's business, user data may be transferred to the successor entity as part of that transaction. Users will be notified of any such change via a notice on the platform or by email prior to data being transferred to a new controller.
What We Do Not Do
gb99bet strictly does not sell user data to advertisers, data brokers, or marketing platforms. We do not share gameplay or financial data with employers, government bodies (except as required by law), or any entity not listed in this section.
- Payment processors (bKash, Nagad, etc.)
- KYC verification partners
- Game content providers
- Fraud & security services
- Hosting infrastructure providers
We Never Sell Your Data. gb99bet does not sell, rent, or trade personal information to advertisers, data brokers, or any third party for commercial gain.
Data Retention
gb99bet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following table summarises our standard data retention periods by category.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Legal compliance, dispute resolution |
| KYC Documents | Duration of account + 5 years post-closure | Anti-money laundering obligations |
| Financial & Transaction Records | 7 years from transaction date | Financial record-keeping requirements |
| Gameplay & Betting History | 3 years from last activity | Responsible gaming monitoring, dispute resolution |
| Support Communications | 2 years from last contact | Quality assurance, dispute evidence |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Proof of consent |
| Analytics & Usage Data | 90 days (anonymised thereafter) | Platform performance analysis |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Where data is retained beyond account closure for legal compliance purposes, it is held in a restricted access environment and is not used for any operational or marketing purposes.
- Account data: up to 5 years post-closure
- Transaction records: 7 years
- Gameplay history: 3 years
- Support records: 2 years
- Analytics: 90 days then anonymised
Your Rights & Choices
As a user of gb99bet, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at support@gb99bet with the subject line "Data Rights Request — [your username]". We will respond within 28 days of receiving a valid request.
- Right of Access: You may request a copy of the personal data gb99bet holds about you, including details of the purposes for which it is processed and the categories of data held.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
- Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing and there are no overriding legitimate grounds. Note that erasure requests may be limited where we are legally obliged to retain data (e.g., transaction records).
- Right to Restrict Processing: You may request that we limit the way we use your data while a dispute or objection is being assessed.
- Right to Data Portability: Where processing is based on consent or contractual necessity, you may request a copy of your data in a structured, machine-readable format.
- Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though gb99bet may continue processing where it can demonstrate compelling legitimate grounds.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Please note that exercising certain rights — such as requesting erasure of your identity data — may result in your account being closed, as gb99bet cannot maintain an active account without the minimum personal data required to operate it safely and in compliance with applicable standards.
To submit a data rights request, email support@gb99bet with your registered username and the specific right you wish to exercise. We may ask you to verify your identity before processing the request to ensure your data is not disclosed to or acted upon by an unauthorised third party.
- Access your personal data
- Correct inaccurate data
- Request erasure of your data
- Restrict how your data is used
- Receive a portable data copy
- Object to marketing use
- Withdraw consent at any time
Submit requests to: support@gb99bet — we respond within 28 days.
Data Security
gb99bet takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction.
Technical Safeguards
- SSL/TLS Encryption: All data transmitted between your device and gb99bet's servers is encrypted using industry-standard SSL/TLS protocols. This applies to login sessions, deposits, withdrawals, and all other platform interactions.
- Password Hashing: Account passwords are never stored in plain text. They are processed using a strong cryptographic hashing algorithm before storage, meaning that even in the unlikely event of a data breach, your actual password cannot be recovered from our systems.
- Secure Payment Channels: Financial transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard are processed through encrypted payment gateways. gb99bet does not store full card numbers or mobile banking PINs on its own servers.
- Access Controls: Access to personal data is restricted to gb99bet staff and contractors who have a genuine operational need to access it. All staff with data access are subject to confidentiality obligations.
- Intrusion Detection: Our platform is monitored continuously for suspicious activity, unauthorised access attempts, and anomalous traffic patterns. Automated alerts are used to flag and respond to potential security incidents.
Organisational Measures
Beyond technical controls, gb99bet maintains internal data protection policies, conducts regular security reviews, and ensures that all staff who handle personal data receive appropriate training on data protection obligations and secure data handling practices.
Data Breach Response
In the event of a personal data breach that is likely to result in a risk to your rights or interests, gb99bet will notify affected users without undue delay, providing details of the nature of the breach, the categories of data affected, the likely consequences, and the steps we have taken or propose to take to address it. Notifications will be sent to the email address registered on your gb99bet account.
- SSL/TLS encryption on all connections
- Cryptographic password hashing
- Encrypted payment gateway processing
- Role-based internal access controls
- 24/7 intrusion detection monitoring
- Regular security policy reviews
Security Concern? If you suspect unauthorised access to your gb99bet account, contact support immediately at support@gb99bet or via live chat. We are available 24/7.
Children & Minors
gb99bet is strictly an 18+ platform. Our services are intended solely for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18, and we do not permit minors to register accounts or access any gambling services on our platform.
As part of the registration process, all users are required to confirm that they are at least 18 years of age. This declaration is reinforced at the KYC verification stage, where identity documents are reviewed to confirm the user's date of birth before any withdrawal is approved.
If gb99bet becomes aware that personal data has been collected from a user who is under 18 years of age, we will take immediate steps to:
- Suspend the relevant account without prior notice.
- Delete all personal data associated with the account as soon as practicable.
- Reverse any financial transactions associated with the account where possible.
If you are a parent or guardian and believe that a minor in your care has registered an account on gb99bet, please contact us immediately at support@gb99bet with the subject line "Minor Account Report". We will investigate and act promptly.
gb99bet also encourages parents and guardians to make use of parental control software to restrict access to online gambling platforms on devices used by minors. Resources for responsible gaming and underage gambling prevention are available on our Responsible Gaming page.
- No accounts permitted for under-18s.
- Date of birth verified at KYC stage.
- Minor accounts deleted immediately.
- Report at: support@gb99bet
Policy Updates & Contact
gb99bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes to this policy, we will notify registered users by posting a notice on the gb99bet platform homepage or by sending an email to the address registered on your account, with reasonable advance notice prior to the change taking effect.
The "Last Updated" date displayed at the top of this page will always reflect the date on which the current version of the Privacy Policy came into effect. We encourage you to review this page periodically to stay informed about how gb99bet protects your data.
Your continued use of gb99bet following the effective date of any revised Privacy Policy constitutes your acknowledgement of, and agreement to, the updated terms. If you do not accept the revised policy, you must cease using the platform and may request account closure by contacting our support team.
How to Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way gb99bet handles your personal data, please contact our support team using any of the following methods:
- Email: support@gb99bet (include "Privacy Query" in the subject line for fastest routing)
- Live Chat: Available directly on the gb99bet platform, 24 hours a day, 7 days a week, with average response times of 2 to 5 minutes.
- Support Hours: All days, Bangladesh Standard Time (BST, UTC+6).
We are committed to addressing all privacy-related enquiries promptly and transparently. Our support team is fluent in English and is trained to handle data protection queries with the care and confidentiality they deserve.
- Email: support@gb99bet
- Live chat: 24/7, 2-5 min response
- Response within 28 days for formal requests
- Bangladesh Standard Time (UTC+6)
Policy Change Notifications. Material changes to this Privacy Policy will be communicated via a platform notice or email before taking effect. Always check the "Last Updated" date at the top of this page.
How gb99bet Protects Your Privacy
From SSL encryption to strict 18+ enforcement, here are the six core data protection commitments gb99bet makes to every user in Bangladesh.
SSL Encrypted Data Transfers
Every piece of data you send to or receive from gb99bet — including login credentials, payment details, and game activity — travels over an SSL-encrypted connection, keeping your information private at all times.
Zero Plain-Text Passwords
Your account password is hashed cryptographically before storage. gb99bet staff cannot read your password, and it cannot be recovered in the event of a breach — only reset through a verified account recovery process.
No Data Sales — Ever
gb99bet does not sell, rent, or share your personal data with advertisers or data brokers. Your information is used solely to operate your account and improve your experience on the platform.
Strict 18+ Age Verification
Age verification is enforced at both registration and the KYC withdrawal stage. Any account found to belong to a user under 18 years of age is suspended immediately and all associated data is deleted.
Full User Data Rights
You can request access to, correction of, or deletion of your personal data at any time. Submit a data rights request to support@gb99bet and receive a response within 28 days — no complicated forms required.
24/7 Privacy Support
Our English-speaking support team is available around the clock to answer questions about this Privacy Policy, handle data rights requests, and address any concern about how your information is being used on gb99bet.
Questions About Your Privacy at gb99bet?
Our support team is available 24/7 to assist with data rights requests, cookie preferences, and any other privacy-related enquiry. You can also explore our FAQ or visit the Responsible Gaming page.